FREQUENTLY ASKED QUESTIONS
Q: Why to choose Ciao Fabry Tours?
A: See our About Us page
Q: Instead of making my reservation online can I contact you via email, phone or skype?
A: Yes absolutely, just send us an email or let us know where to call you or what is your Skype name and number
Q: Can Ciao Fabry Tours help me book accommodations?
A: Yes we have several contacts in the Tuscany area although we also offer accommodations through our partnership with Agriturismo Podere Spedalone in Pienza.
Q: What is your cancellation policy?
A: All cancellations must be in writing (email). Cancellations must be made at least 7 days before the scheduled touring date in order to receive a full refund. Tours cancelled 5 days before its scheduled touring date will receive a partial refund of 50%. Tours cancelled 4 days or less from scheduled touring date are not refundable. No-shows are non-refundable.
A: Tips are not required, if you had a great experience and you feel to tip us we’ll be grateful but again not required.
Q: What forms of payment do you accept?
A: You can pay by Credit Card - PayPal - or cash.
Q: What is the best way for me to organize a custom tour?
A: Here is where we are the best! Choose the places you may be interested in seeing, send us an email with how many days you will be in Tuscany and how many people will participate on the customized tour. Than we will analyze your request and build options for you and we will send it to you with possible itineraries time and price. We’ll create your tour!
Q: I am travelling with a large group, how many people can you accommodate
A: Typically up to 8 people but if necessary we can customize a larger group up to 24 guests
Q: Transfers? pick up?
A: Our tour start from the location of the town chosen. Depending on where you are we can suggest how to get there by train if applicable or with your own car. However we can arrange for pick up to your location with our private drivers for additional charge based on where you are and if you require one way or round trip. Our Recommendation is to book your accommodation at our farmhouse. Most of the tours we offer are located near to those villages and we can negotiate a good discount for you from their regular prices.
Q: Do I need travel insurance?
A: We always recommend travel insurance for anybody that goes to visit a foreign country. You can simply go online and pick the one you feel more appropriate for your needs